Video Tutorial
Equipment
We recommend using a smartphone or tablet for your Zoom virtual visit. If you need to use a laptop or desk top computer, make sure it has a webcam, microphone, and speakers.
Get the App—Mobile Devices Only
Download the Zoom app to your smartphone or tablet.
- If you DO NOT have the app, install it now.
- If using a computer, .
- If you already have the app, make sure you update it to the most current version.
Join Your Appointment
You will receive a meeting link or meeting ID number from your clinic. About 15 minutes before your appointment, you will need to click on the meeting link you received or enter the provided meeting ID number and password.
- If you have the meeting link: Click/tap the link and follow the prompts to begin your virtual visit.
- If you have a meeting ID: Go to the zoom app (or website on a computer ) and join meeting. Enter meeting ID and password.
- Select Call using Internet Audio or, on a computer, click/tap on join audio.
- Someone will see you as close to your scheduled appointment time as possible.
Problems Joining Your Visit?
Watch the troubleshooting video or call 801-213-5555.
Tips for Your Virtual Visit
It might be a challenge to learn how to do your first virtual visit, but once you get the hang of it, the convenience will amaze you! Here are some tips to help you become a virtual visit pro:
Log in to Your Appointment Early
In case you need to make any last-minute technical adjustments, it's best to log in to your appointment early. Don't worry—you can also contact us for help!
Call us at 801-213-5555.
Have a Pen and Paper Handy
Sometimes it's hard to remember everything you talked about at your appointment. Have a pen and paper handy to write down any notes.
Choose the Right Location
Do not join your visit while driving, on the go, or anywhere unsafe. If possible, you want to find a private, quiet area for your visit.
You also want to choose a background that is not in front of a window or has strong light. That way your provider can see you on the screen.
Minimize Distractions
It's all too easy to get distracted, and we understand that, but to get the most out of your appointment, you want to find a quiet place with good light.
Dress Appropriately
Being at home means being comfortable. Be sure to dress in something that you will feel comfortable in while seeing your provider.
Optimize Your Internet Connection
Connect to WiFi, not cellular data, so you won't get data charges from your phone service carrier. Also, during your visit, turn off other devices that use the internet so they won't interfere with your internet.
Test Your Internet Speed
To test your internet speed, go to . A speed of 5mbps or more will work for your visit.
Manage Who Will Participate in Your Video Visit
You are able to view and invite participants in your video visit Appointment Details. You can see what providers have been assigned as well as invite a guest to join, such as a family member or caregiver.